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Firstly, uninstall the old printer drivers.If the HP Officejet Pro 6978 printer cannot print and remains offline, continue to the next step.

Try to print any document from the printer.If your printer connected to a wireless connection, then restart the router.Connect the power cord again to the printer, and then turn on the printer.Turn the HP Officejet 6978 printer off, wait for about 10 – 15 seconds, and then disconnect the power cord from the printer.Resetting the printer can help to restore a connection between the computer and the printer. Set HP OfficeJet Pro 6978 as default printer.Steps to fix HP OfficeJet Pro 6978 printer offline to online However, if it’s not fixed, then you have to follow the advance troubleshooting tips to completely fix this issue. If you have checked both the above cases, definitely in a first attempt your offline error will be resolved. Secondly, the rear case scenario in which Printer says offline, it could be due to Out of date HP Officejet Pro 6978 printer drivers or Buggy windows 10 update installed on the computer. So if you want to bring your HP OfficeJet Pro 6978 offline to online, please check all these factors. It could be due to the router firmware update, loose connection or installation of a new router. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Firstly, the most common reason why HP Officejet Pro 6978 printer goes offline is due to a poor connection between computer, router, and printer.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.